At Gbet, we believe gambling should be a fun and entertaining activity, not a way to make money or escape from problems. We are committed to providing a safe, fair, and responsible gaming environment. This policy outlines the tools and resources we offer to help you gamble responsibly.

1. Our Commitment

We will:

• Verify the age and identity of every player before allowing deposits or bets.
• Provide clear information about the risks of gambling.
• Offer practical tools to help you control your gambling.
• Train our customer support team to recognize and respond to signs of problem gambling.
• Cooperate with professional organizations that assist problem gamblers.
• Never market to self-excluded or underage individuals.

2. Player Protection Tools

You can access these tools anytime from your account dashboard or by contacting customer support.

2.1 Deposit Limits

Set daily, weekly, or monthly limits on how much money you can deposit. Once a limit is reached, you cannot deposit again until the period resets. Limit decreases take effect immediately; increases take 24 hours to process.

2.2 Loss Limits

Set a maximum amount you are willing to lose over a specific period. Once reached, your betting will be suspended until the period resets.

2.3 Wager Limits

Limit the total amount you can bet within a chosen timeframe.

2.4 Session Time Limits

Set a maximum duration for each gambling session. You will receive a notification when the time is almost up and will be automatically logged out after the limit is reached.

2.5 Reality Checks

Receive pop-up notifications at regular intervals (e.g., every 30 or 60 minutes) showing:

• How long you have been playing.
• Your net win/loss for the session.
• Your total deposits and withdrawals.

2.6 Cooling-Off Period (Time-Out)

Take a short break from gambling – from 24 hours up to 6 weeks. Your account will be temporarily suspended, and you will not receive any marketing communications during this period. Cooling-off requests are irreversible until the period ends.

2.7 Self-Exclusion

For players who need a longer break or feel they are losing control. Self-exclusion options:

• 6 months
• 1 year
• 5 years
• Permanent (lifetime)

During self-exclusion:

• Your account will be closed and cannot be reopened.
• You will be blocked from creating new accounts (we use identity checks to enforce this).
• You will receive no marketing materials.
• Any remaining balance will be returned to you (minus any outstanding bonuses or wagering requirements).

Self-exclusion requests are irreversible for the chosen duration. After the period ends, you may request account reinstatement, which is subject to a 7-day cooling-off review.

3. Underage Gambling Prevention

Gambling is strictly prohibited for anyone under 18 years of age (or higher depending on your jurisdiction). We use:

• Age verification during registration (checking ID documents).
• Automated checks against official databases.
• Random audits and ongoing monitoring.

If we discover an underage user:

• Their account will be immediately closed.
• Any winnings will be forfeited.
• Deposits will be returned (where legally permitted).
• The incident may be reported to relevant authorities.

We encourage parents to use filtering software (e.g., Net Nanny, Cybersitter) to block gambling websites from minors.

4. Recognizing Problem Gambling

Ask yourself these questions. If you answer “yes” to any, you may be at risk:

• Do you gamble to escape boredom, loneliness, or stress?
• Do you chase losses by betting more to win back lost money?
• Have you lied to family or friends about your gambling?
• Do you gamble until you run out of money?
• Have you sold personal possessions to fund gambling?
• Has your gambling affected your work, studies, or relationships?
• Do you feel anxious or irritable when trying to stop?

If any of these sound familiar, please use our responsible gaming tools or contact a support organization immediately.

5. Help and Support Organizations

We work with independent, professional organizations that provide free, confidential help:

For Philippines-based players:

• PAGCOR Responsible Gaming: [Insert PAGCOR helpline if available]
• Life Change Recovery Center: [Insert local contact]

6. Self-Exclusion Across Multiple Sites

If you wish to exclude yourself from all licensed gambling operators in your country, you may use national self-exclusion schemes:

• UK: GAMSTOP (www.gamstop.co.uk)
• Spain: Registro General de Interdicciones
• Sweden: Spelpaus (www.spelpaus.se)
• Germany: OASIS
• Italy: ADM self-exclusion register

We will honor any self-exclusion registered through these official systems.

7. Our Duty of Care

We reserve the right to:

• Impose mandatory deposit or loss limits on any account we reasonably believe is at risk of problem gambling.
• Temporarily or permanently close an account if we suspect harmful gambling behavior, even without a request from the player.
• Refuse bets or wagers from any user.

These actions are taken solely in the interest of player protection.

8. Marketing and Bonuses

We will never:

• Target advertising to self‑excluded or underage individuals.
• Send promotional offers to players who have set deposit limits or time‑out periods without their renewed consent.
• Use misleading language (e.g., “guaranteed wins” or “risk-free gambling”).

All bonuses and promotions are subject to clear terms, including wagering requirements and maximum win limits.

9. Training and Reporting

All Gbet customer support agents receive regular training on:

• Recognizing signs of problem gambling.
• Explaining responsible gaming tools.
• Referring players to professional help.

Players can report concerns about their own or someone else’s gambling to our Responsible Gaming Team at:
📧 RG@Gbet.com

10. Changes to This Policy

We may update this Responsible Gaming Policy to reflect new regulations, tools, or best practices. Any material changes will be notified via email or a prominent notice on our platform.